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FOIADirect is a well established and
innovative software product designed to help Massachusetts cities and towns to receive,
track and respond successfully to each public records request in compliance with
all requirements as mandated by Commonwealth of Massachusetts. The software application
is rich with attributes and with ability to handle complex functions and yet provides
a simple way to manage all of your requests. Following features are present to create,
track and respond to requests by Record Custodians and Record Supervisors.
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At a Glance Request Status
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This unique view provides an overall perspective of the request starting from receipt
of request by Records Manager and showing all routing and assignments and current
status.
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Due Date Calculation
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Due dates are always calculated excluding week ends and holidays. Also excluding
non office hours.
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Auto Warnings to Assigned Staff
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Automated and configurable emailing capability to notify assigned staff regarding
imminent expiry of due date.
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Over the Counter quick transaction
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– Feature allows in person and anonymous request submission and quick summary response.
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Assignments to multiple departments
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– Ability to circulate your requests to more than one department and multiple departments
to work on the request at the same time.
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Emailing Feature
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Communication feature provides emails at each step of response processing for all
assignment activities and ability to communicate with requester, keeping all email
history within the application.
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Estimate and Payments
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Send one click email to requester with Estimate details. Allow requester to access
web portal for online payments.
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Effort and Cost Estimate for creating responses
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Provides details of search and segregation
cost of effort by personnel. Send email to requester with estimated cost and actual
cost as necessary as defined by work flow process as chosen by community.
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Activities History
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Indicating routing of all requests and specific activities performed on the request
such as adding of notes and documents, sending emails for estimate and response
closing and other critical activities with time stamps.
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Document Center
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Repository of all documents with detailed keyword search feature. Allow documents
to be public and private.
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Public Documents
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Auto upload all documents to public portal for intelligent public search and viewing.
This feature will allow the public to narrow search and find documents resulting
in less public requests.
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Publish Frequently Requested documents
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Make available, frequently requested documents such meeting minutes, warrants and
other documents in order to prevent requests from being made in the first place.
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Document Redacting
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Redacting capabilities using special tools to easily hide private date.
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Requester Dashboard
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Made available to requesters for review of status of their request. Dashboard is
also used for receiving large documents and sending messages to record custodians.
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Strong Reporting
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Standard and configurable reports are available. Also any request for additional
reports from towns will be added at no charge to communities.
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Set Up and Training
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No effort in set up application and onsite training for users.
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Stronger Support
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– Known for quality and responsive support, the Stellar team is behind FOIADirect
providing dedicated and responsible training of support during all phases of operation.
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